AI solutions for your hotel’s daily workload

Start with the task that repeatedly holds your team up. We check your existing software first, agree a manageable scope and measure whether the new process actually helps.

AI solutions

AI audit & action plan

Several problems, plenty of tools, no clear priority? We examine one agreed process and give you a documented basis for deciding what to do first.

From €750

compact audit for one defined process

Hotel knowledge base

How do we prepare a company invoice? Who approves late check-out? New colleagues should not have to interrupt the same experienced person for every standard question.

From €3,000

knowledge preparation and introduction for one defined topic area

AI phone assistant

Breakfast times, parking, late arrivals: many callers need information you already have. A phone assistant can answer approved standard questions and capture requests that need a person.

From €1,500 setup

operation and support from €600 per month; external telephone and usage fees separate

Process automation

Invoice intake, missing onboarding documents, maintenance requests: connect recurring steps so your team can focus on checking and deciding.

From €1,000

one defined workflow with testing and team introduction

Custom AI applications

When information is scattered across lists and emails, a small internal application can bring inputs, checks and work status together.

From €8,000

one focused internal application

Guest enquiries under control

Prepare replies from approved hotel information instead of writing the same answers repeatedly. Your team checks every draft and sends it.

€2,900

one-off setup · optional support €390 per month · external services separate

Hotel experience. And someone who builds the solution.

Fabrice Mack Hernandez

I’m Fabrice Mack Hernandez. I have more than 20 years of hospitality experience, including managing Alte Post from 2019 to 2025. As a state-certified business administrator and AI Software Engineer, I combine operational judgement with technical implementation.

Which task would you like to take off your team’s plate?

20 minutes with Fabrice. Free and without obligation. We discuss your current process, systems and desired outcome. You receive a recommendation, open questions and a practical next step.

Choose a time for your intro call

Loads the Cal.com calendar when you click. A confirmed booking sends an email with your video link. The booking form currently uses German topic labels.

Prefer email?

Write on WhatsApp

Opens WhatsApp. You choose whether to send a message. Please do not include guest data or passwords.

AI solutions for hotels: consulting & implementation | MHKI