Peak hours
Friday afternoon. Saturday morning. That's exactly when the phone rings most — and exactly when the front desk is busiest with what's happening on site. The call goes nowhere. The guest books somewhere else.
Level 2 — Implementation
Your hotel answers every call. Even when nobody can pick up.
Reservation requests, guest questions, call routing — the AI phone assistant answers around the clock based on your real hotel knowledge. GDPR-compliant. Trained on your hotel.
Book a free intro call
30 minutes · No commitment · No pitch
The problem
Every missed call is a missed booking.
Evenings and weekends
No operation manages 24/7 availability with real people. Guests still book in the evening. A missed call is rarely a callback — usually it's a lost guest.
What the AI phone assistant can do
Not just any AI. Your hotel, in voice.
- Take and forward reservation requests
- Answer common guest questions (breakfast, parking, check-in)
- Communicate availability (API connection to PMS possible)
- Qualify calls and route them to the right person
- Take over completely outside opening hours
- Log every conversation and make it analyzable
How it works
01
02
Setup & training
2–4 weeksVoice, language, conversation logic, escalation rules. You listen in on test calls.
03
Live & retainer
OngoingCalls are logged. Monthly optimization included.
Investment
Setup (one-time)
Configuration, training, conversation logic, PMS integration
Depends on complexity
1,500–5,000 EUR
Retainer (cancelable monthly)
Optimization, updates, technical support, call analysis
600–1,200 EUR / month
No generic bot
“I've experienced myself how a call bot does the opposite — frustrated guests who hang up and never call back. The difference is the hotel knowledge behind it.”
Seven years as a hotel GM. He knows what a guest expects when they call. The AI phone assistant we build is trained on your specific hotel — not on a generic template. GDPR-compliant from day 1.
7 years hotel GMAI EngineerVoice agent specialistDACH + Italy
Call situations
The 5 most common situations a hotel voice agent handles.
1
Reservation requests outside opening hours
Evenings, weekends and holidays, the voice agent takes every request and forwards it in a structured way.
2
Frequently asked guest questions
Breakfast times, parking, check-in times: instant answers with no waiting.
3
Peak hours at the front desk
When everyone is busy with check-ins, the voice agent takes incoming calls.
4
Foreign-language requests
Configurable in multiple languages — guests are served in their language.
5
Qualification and routing
The voice agent routes by topic and priority to the right person — not every call needs to reach the GM.
Common questions
All clear.
Never miss a call again.
30 minutes · No pitch · No commitment